Back & Shoulder Massage

Cancellation Policy

We require a minimum of 12 hours’ notice to cancel an appointment. You will be liable for the full cost of a session if you fail to attend an appointment without giving enough cancellation notice as above. If you need to cancel your appointment at short notice due to Covid-19-related symptoms, a long-term medical condition that varies daily, or because you are pregnant, we are happy to review the cost of your treatment on a case-by-case basis. Late Arrivals It is important to keep to the agreed appointment time and duration. We appreciate that you may sometimes arrive a little late or need to leave earlier than planned. This is fine, but we cannot compensate for the missed time by overrunning or adding time to subsequent appointments.