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Terms of service

We ask our clients to read through these Terms of Service carefully.

Please note that you agree to our Terms of Service and Privacy Policy by making an appointment with Sleepy Elephant Thai Massage to use our services.

Limited Liability 

By accepting our Terms of Service and/or booking or receiving any of our services provided by your therapist or Sleepy Elephant, Thai Massage you agree that:


(a)  To notify your therapist and/or Sleepy Elephant Thai Massage of any known medical condition or injuries, and to inform the therapist of any changes in your health and medical condition. You understand that there shall be no liability on the therapist’s or Sleepy Elephant Thai Massage part should you fail to do so.


(b)   At Sleepy Elephant Thai Massage, massage treatment is provided for relaxation, stress reduction, relief from muscular tension, and circulation improvement. You understand that the Services offered are not a substitute for medical care and that your therapist Sleepy Elephant Thai Massage are not qualified to perform spinal or skeletal adjustments, diagnose, prescribe medications or treat physical or mental illnesses.


(c)   Within the first 15 minutes of receiving any services, you can request a full refund if the treatment did not match your expectation. If you experience pain or discomfort during the session, you should immediately inform your therapist so that pressure/strokes can be adjusted to your comfort level. You cannot hold your therapist or Sleepy Elephant Thai Massage responsible for any pain or discomfort you experience during or after the session if you fail to tell us so while receiving our services.


(e)   You understand that massage therapy is entirely therapeutic and non-sexual.


(d)   Any therapist at Sleepy Elephant Thai Massage may refuse to treat a client or part of their body if they have a reasonable cause. Sleepy Elephant Thai Massage reserves the right to terminate any appointment if they believe it is not safe or in the guest’s best interest to continue. Likewise, the guest has the right to refuse, modify or terminate treatment at any time regardless of prior consent.

Guests aged under 18

Minors (12-18) can receive massage therapy at Sleepy Elephant Thai Massage with written parental/legal guardian consent. The parent or legal guardian must be present to help complete the consent form for the minor  for the massage therapy session

In collaboration with the consenting adult and child, the massage therapist will assist in establishing goals for the session(s). 

For clients, aged 15 and under, the parent/guardian must be present in the treatment room. 

For clients ages 16-17, a parent/guardian should be in the treatment room during each session. Once a comfortable therapeutic relationship has been established and the massage therapist, child and parent are comfortable, the parent/legal guardian does not have to be present in the room. 

Appropriate draping will be used at all times during the massage with only the areas being massaged uncovered.


You can make an appointment with Sleepy Elephant Thai Massage in several ways including through our website, telephone, text, or email.


Please arrive 10 minutes before your appointment to get ready for your treatment.

Sleepy Elephant Thai Massage cannot honour appointments with late arrivals affecting other guests’ appointments. Treatment starting late will finish at the appointed time.

Please note that if there are any changes in the information already provided you are responsible to inform us.

Cancellations &
Late Arrivals

We require a minimum of 12 hours' notice to cancel an appointment. You will be liable for the full cost of a session if you fail to attend an appointment without giving enough cancellation notice as above.

If you need to cancel your appointment at short notice due to Covid-19-related symptoms, a long-term medical condition that varies daily, or because you are pregnant, we are happy to review the cost of your treatment on a case-by-case basis.

Late Arrivals

It is important to keep to the agreed appointment time and duration. We appreciate that you may sometimes arrive a little late or need to leave earlier than planned. This is fine, but we cannot compensate for the missed time by overrunning or adding time to subsequent appointments.

Health & Safety

Due to the nature of massage therapy and the need for close contact, all Sleepy Elephant Thai Massage therapists will maintain a high standard of personal hygiene. We ask our guests to ensure they maintain a similar level of personal hygiene.


If a therapist is unwell, suffering from a cold, any other infection or general ill health, they will not be allowed to work due to the risk of cross-contamination. This may result in Sleepy Elephant Thai Massage contacting you to inform you of the issue at the earliest opportunity to make suitable alternative arrangements.


Guests are asked not to attend a massage session if they are unwell, suffering from a cold, virus infection, or general ill health. If you are unwell, please contact Sleepy Elephant Thai Massage by email or phone call as soon as you can to rearrange your appointment.

Please note that our Cancellation Policy may still apply in such circumstances

Personal Belonging

Sleepy Elephant Thai Massage, including the therapists, will not be held responsible for the loss or damage of personal items during your time at the Sleepy Elephant Thai Massage premises.

Prohibited Behaviour

Sleepy Elephant Thai Massage holds the right to refuse treatment if a guest is physically or verbally abusive towards any therapist, staff member or other guests or demonstrates inappropriate or aggressive behaviour. Such behaviour may result in a partial or total ban from Sleepy Elephant Thai Massage or criminal proceedings against them.

Our Contact Details

Address: 105 - 107 Bath Road, Cheltenham, GL53 7LE

Tel: +44 7375982314



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